25.10.20
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ITIL 4 Managing Professional Transition Module Training

This is a letter confirming course attendance only and is not a document demonstrating or certifying the achievement of any qualification in the subject matter of the training course.

Skills / Knowledge

  • Concepts of service management
  • ITIL guiding principles
  • service value chain
  • Build service value stream
  • support services
  • Foster stakeholder relationship
  • Change management

Issued on

February 9, 2022

Expires on

Does not expire